At Custom Cigarette Packaging, we understand that reliable delivery is an important part of your packaging order. Our goal is to make the ordering and delivery process simple, clear, and convenient for businesses across the United States.
Order Processing
Once your order details, artwork, specifications, and payment have been confirmed, we begin preparing your custom packaging for production. Because every order is made according to your requirements, processing begins after all necessary details have been approved.
Before production, customers are responsible for reviewing and approving the final design, including artwork, text, colours, dimensions, and other specifications. Production will begin after approval.
Delivery Time
Our standard delivery timeframe is 4–6 business days after order confirmation.
Delivery time may vary depending on the order quantity, packaging style, customization requirements, and production schedule. Larger or more complex orders may require additional time, and we will communicate any expected changes before proceeding whenever possible.
Business days generally exclude weekends and applicable public holidays.
Custom Orders
Since our cigarette packaging is produced according to each customer’s specifications, delivery timelines can depend on the complexity of the project. Custom sizes, special finishes, unique structures, and larger quantities may require additional production time.
If your order has specific deadlines, we recommend discussing them with our team before placing the order so we can provide the most accurate expected timeframe.
Order Confirmation
An order is considered confirmed once the required order details, artwork, specifications, and payment have been received and approved.
Any delay in providing artwork, approving designs, confirming specifications, or making payment may affect the production and delivery schedule.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the correct business name, street address, city, state, ZIP code, and contact information.
If an incorrect or incomplete address is provided and the package is delayed, returned, or requires additional delivery arrangements, the customer may be responsible for any resulting additional costs.
Delivery Issues
If your order arrives damaged or there is an issue with the delivered packaging, please contact us as soon as possible. We may request photographs of the outer packaging and the products received so that we can review the issue properly.
For damaged shipments, please keep the original packaging until the issue has been reviewed. This may help us determine what happened during transportation.
Delays
While we work to meet the stated delivery timeframe, circumstances outside our control may occasionally cause delays. These may include carrier disruptions, severe weather, public holidays, incorrect address information, or other unexpected transportation issues.
We will make reasonable efforts to assist customers when a delivery issue occurs.
Questions About Your Order
If you have questions about your order, production schedule, or delivery status, please contact our customer service team. We are happy to help provide an update and assist with any delivery-related concerns.
Our goal is to provide dependable service and make sure your custom packaging reaches you as smoothly as possible.